Administration and Management Training for Front Office Staff

VENUE: Mombasa, Kenya
DATES: 09th – 20th December, 2019 (2 weeks)
FEES: US $ 1,300 only

Statement of Need
Front Office Staff serve as the gateway to Organizational Offices and Managers. They receive and interact with internal and external visitors and customers. Their behavior reflects on the total organization. There is therefore a need to ensure that front line officers are equipped with public relations etiquette and customer care skills. They have to be humble, welcoming, friendly, courteous and disciplined at all times. Equally important is for them to subscribe to the organizations dress code. In order for them not to embarrass or ashame the organization they need to be properly groomed.

Objectives of the Programme
The main aim is to make front Office Staff as they mirror the image of the organization. By the end of the programme participants will be:

• Knowledgeable about Value and Norms of public organizations
• Capable of receiving visitors and taking care of their needs
• Professional in dealing with difficult visitors
• Behaved in a manner projecting the good image of the organization

Subject Areas shall include:

• Management knowledge and skills
• Administration knowledge and skills
• The challenge of managing Front Offices
• standard Organizational Value and Norms
• Managing Visitors and Customers
• Effective time management
• Effective records keeping
• Office and front desk Practices and behaviour

Target Participants
This programme is a must for Receptionists, Personal Secretaries, Administrative Assistants and Public Relations Officers.